Aktimed Helse

Aktimed Health delivers a full-fledged health service to people who do not have the opportunity to come to our premises. In order to fulfill the therapists 'duty to protect our clients' personal information, we use a video conferencing system specially developed for contact between health professionals and recipients of health care. See www.visibacare.com for more information. Research shows that therapy via video conferencing is as effective as ordinary office therapy, this is also our experience. If you are wondering if calls via video conference can be something for you, contact us.

To log in to the video chat room if you have already entered into an appointment with one of our therapists:
1 Once your therapist has registered an appointment with you inside the video system, you will receive an invitation to the interview via email. When it's time for your call, you can click on the link provided in this invitation (where it says "Go to your video visit") to go directly to the login site.
You must use Google Chrome or Mozilla Firefox as your browser for the video call to work optimally. If you do not already have these browsers, you can easily and free download them. In that case, do this in advance of your agreement, so that everything is ready when the agreement is to start. The video meeting can be performed on a PC / laptop or smartphone, but not yet on a tablet. We recommend that you use a PC / laptop, if you have a webcam installed on it.
2. To log in to the video system, you must use BankId as identification. Both regular BankID & BankID for mobile can be used. In periods, a PIN code is used on an SMS as a login instead of BankID, in which case this will be displayed when you log in.
When logging in, you will be asked to allow the browser to access the camera and microphone. You must press "yes" to this. Then you will be asked to test audio and video. Confirm that audio and video are ok.
4. When the therapist is ready to start the conversation, a window will appear saying "Start visit". Press this and you will enter the chat room.
5. To leave the chat room, tap the icon that contains an arrow and an open door. After the conversation is over, you will be asked to rate the experience. This data is sent anonymously to Aktimed Helse, and not to the therapist. You can choose to skip this step.

NB! It is very important that you have a stable internet connection when you have a video call with one of our therapists. Aktimed Health can not take responsibility for any technical problems caused by network disruptions or equipment failures on your side of the line. Also, make sure that you are in a closed room without access for unwanted listeners when you have a video call with one of our therapists, so that your personal information is protected.